Return and Refund Policy
At Biogrowth Organics, we are committed to providing high-quality products and customer satisfaction. Please review our return and refund policy below before making a purchase.
Returns & Eligibility:
We accept returns only for unopened and unused products in their original packaging. Once a product has been opened or used, it is non-returnable and non-refundable for hygiene and safety reasons.
Return Window:
Customers may request a return within 30 days of receiving their order. To initiate a return, please contact us at info@biogrowthorganics.com with your order details.
Return Process:
- Contact our support team at info@biogrowthorganics.com to request a return.
- If your return is approved, we will provide you with a return shipping label and instructions on how to send back your item.
- Items sent back to us without prior approval will not be accepted.
Damaged or Incorrect Items:
Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue by providing a replacement or refund.
Refund Policy:
- Once we receive and inspect your return, we will notify you if your refund has been approved.
- Approved refunds will be processed to your original payment method within 5-7 business days.
- Please note that banks and credit card companies may take additional time to post the refund.
Non-Returnable & Non-Refundable Items:
- Opened or used products
- Sale items & gift cards
- Custom or personalized orders
Contact Us:
For any return or refund inquiries, please reach out to us:
Email: info@biogrowthorganics.com
Phone: +1 2137910262
Address: 3943 IRVINE BLVD UNIT #2046 , IRVINE 92602, CA US
We’re happy to assist you!
