Privacy Policy

 

At Biogrowth Organics, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your data when you visit our website, use our services, or engage with our content (collectively referred to as the "Services").

By accessing or using our Services, you acknowledge and agree to the practices outlined in this Privacy Policy. Your trust is important to us, and we take all necessary steps to handle your personal information securely and responsibly.

What Personal Data We Collect and Why

When you visit our website, we collect certain data to improve your experience, including:

• Products viewed: Helps us display recently viewed products.
• Location, IP address, and browser type: Used to estimate taxes and shipping costs.
• Shipping address: Necessary for processing and estimating shipping before purchase.

When you place an order, we collect the following details to complete your purchase:

• Personal Information: Name, billing and shipping address, email, phone number, payment details, and optional account information (e.g., username and password).
• We use this information for:
  • Processing orders and payments
  • Sending account and order updates
  • Addressing inquiries, refunds, and complaints
  • Fraud prevention
  • Managing user accounts
  • Legal compliance (e.g., tax calculations)
  • Sending marketing communications (if opted-in)

Additionally, we track:

• Wishlist items: To personalize recommendations and promotions.
• Account data: For easier checkouts in the future.

We retain personal data only for as long as necessary, such as for tax and accounting purposes (typically up to 3 months).

Comments and Media

When visitors leave comments, we collect the data shown in the comment form, along with the visitor's IP address and browser user agent string to prevent spam.

Cookies

We use cookies to store cart contents, user preferences, and login sessions. These cookies may last from a few days to a year, depending on their purpose. You can choose to save your details for future comments, and we set cookies to enhance your browsing experience.

Embedded Content from Other Websites

Our website may include embedded content (e.g., videos, images). These third-party websites may collect data, use cookies, and track your interactions with their content.

Payments

We use [Payment Processor] (e.g., PayPal) for secure payment processing. Your payment information is securely passed to [Payment Processor] under their privacy policy, which you can review on their website.

Who Has Access to Your Data

Authorized team members, such as Administrators and Shop Managers, have access to:

• Order details: Purchased products and shipping information.
• Customer details: Name, email, and shipping address.

This access is necessary to process orders, manage refunds, and provide customer support.

Data Retention

Comments and their metadata are retained indefinitely. For registered users, we store personal information in their user profiles, which can be accessed, edited, or deleted at any time except for usernames.

Your Rights Over Your Data

You have the right to request an exported file of the personal data we hold about you. You may also request deletion of your personal data, except where retention is required for legal purposes.

What We Share with Third Parties

We share necessary information with third-party providers that assist us in managing our website and services, including Google Site Kit, Meta, PayPal, etc. Comments may also be checked via automated spam detection services.

Incident Response

In the event of a data breach, we will promptly notify affected individuals and take necessary steps to mitigate any risks.

How We Protect Your Data

We use industry-standard security measures to safeguard your data. Payment transactions are encrypted with SSL technology and stored securely. While no method of transmission is 100% secure, we adhere to PCI-DSS compliance and other relevant security standards.

Contact Us

If you wish to access, update, or delete your personal data, file a complaint, or request more information, please contact our team at:

Email: info@biogrowthorganics.com
Phone: +1 2137910262
Address: 3943 IRVINE BLVD UNIT #2046 , IRVINE 92602, CA US

Thank you for choosing Biogrowth Organics. Your privacy is our priority.